Why should I trust GeckoRescue computer services?

1. CASSIT is a legitimate registered Australian Company. You can find our details on the NSW government business site. click here for our details, we have been in this business for 5+ years".
2. We have experienced technicians for home services & business services, including; Windows Servers, Linux Servers, Network design & business best practices.
3. We support our technicians with continual training & backup high level support.
4. We have long term customers who will gladly offer verbal testimonials if requested.
5. We also offer Service Level Guarantees.

How competitive are GeckoRescue's prices?

1. Our Remote Support service prices are exceptionally inexpensive. Not only are the rates lower than on-site services, you also only get charged to the nearest minute, not the nearest 1/2 hour or nearest hour. See our pricing schedule.

Is the remote support service safe?

Yes! The technology we use makes it secure as sitting right in front of your computer.

1. We use the same encryption security that the major banks use (256bit SSL encryption).
2. We cannot access your computer unless you initiate the support request by entering a PIN. See our Security Statement.

Can most problems be fixed using CASSIT?

Yes! from our experience 90% of computer problems are "Software" related. With software problems we can fix them as if we were sitting in front of your computer.

Some of the things we can do for you:

1. Malware (Virus & Spyware) removal.
2. Setup internet security.
3. Help you setup networking. Share Internet, Files and Printers.
4. Help you setup your computer the way you like it.
5. Install and troubleshoot problems with programs (Software).
6. Setup email accounts, stationery and signatures.
7. Show you how to use your programs. Work with photos, music and documents etc.

With your assistance, we can also help you to setup new hardware such as printers, external hard drives etc.

What areas are CASSIT services available in?

Anywhere in Australia.. It doesn't matter where you are, as long as you have a working broadband internet connection.

How quickly can I get help?

Exceptionally quickly.. See our current service guarantee.

What happens if the problem can't be fixed remotely?

If during the initial assessment we determine that the service cannot be performed remotely, there will be no charge for our service to this point. In this case if we have an on-site service provider partner in your area, we can arrange an on-site service visit for you.

How can I book a quotation service?

Simply call us on 02 8213 7332 or contact us by filling in our on-line form.